Bowers Deleon

04/20/2023 · High School

Please give more details in each an every steps and department. please also note that each question is 20 marks. Please also reference your answer using Harvard referencing method. Question one Control is crucial for Shoprite Checkers to ensure that all organizational activities are coordinated effectively to achieve the company's objectives. In the case study, Shoprite Checkers has implemented innovative strategies such as the Checkers Sixty60 delivery service to meet evolving customer expectations. By exercising control over the operations of this service, Shoprite Checkers can ensure that deliveries are made within the promised 60-minute timeframe, maintaining customer satisfaction and loyalty. Control also allows Shoprite Checkers to continuously monitor and improve the Sixty60 app based on customer feedback, enhancing the user experience and driving revenue growth. Without effective control mechanisms in place, Shoprite Checkers may struggle to meet customer expectations and maintain its competitive edge in the market. Question two The purchasing department of Shoprite Checkers plays a vital role in the company's operations by ensuring the availability of products for sale in its stores and for delivery through services like Checkers Sixty60. The activities performed by the purchasing department include sourcing products from suppliers, negotiating contracts and prices, managing inventory levels, and ensuring timely delivery of goods. In the case study, Shoprite Checkers' purchasing department would be responsible for sourcing the groceries and products needed for the Sixty60 service, ensuring that there is a sufficient supply to meet customer demand within the 60-minute delivery timeframe. By effectively managing the purchasing process, Shoprite Checkers can maintain product availability, optimize costs, and enhance the overall customer experience.