Ayala Crawford
08/07/2023 · Middle School
Which of the following would not be included in a typical customer relationship management system? customer contact history customer credit score customer profitability
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A typical customer relationship management (CRM) system is designed to manage interactions with current and potential customers. It typically includes the following elements:
1. Customer contact history: This is a key component of a CRM system, as it tracks all interactions with customers, including phone calls, emails, meetings, and other communications.
2. Customer profitability: This is also a critical part of a CRM system, as it helps businesses understand the value of their customers and make informed decisions about how to allocate resources.
3. Customer credit score: While this information can be useful for certain businesses, such as those that offer credit-based services, it is not typically included in a CRM system. CRM systems are primarily focused on managing customer interactions and relationships, rather than financial data.
Therefore, the answer is:
Customer credit score
This would not be included in a typical customer relationship management system.
Quick Answer
Customer credit score is not usually included in a CRM system.
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