List TWO skills that a person working in the hospitality industry requires to ensure that they are able to cope with the demands of the industry. \( (2 \times 1) \)

Sure, here are two essential skills for someone working in the hospitality industry: 1. **Customer Service Skills**: The ability to provide exceptional customer service is crucial in the hospitality industry. This includes being friendly, attentive, and responsive to guests' needs. It also involves problem-solving and the ability to remain calm and professional under pressure. 2. **Communication Skills**: Effective communication is key to ensuring smooth operations and guest satisfaction. This includes both verbal and written communication skills, as well as the ability to listen actively and understand guests' concerns or requests. Clear and concise communication helps in managing expectations and resolving issues promptly.