1. Explain how to create effective electronic messages using a broad range of options for sending short messages 2. Discuss how to recognise the differences between business emails and personal emails 3. Discuss the points to keep in mind to prevent disclosure of confidential information 4. List the benefits of Instant Messaging by businesses 5. Describe the tips to be used to make Instant messaging more effective and 6. List the elements of a good business blog 7. Discuss the reasons as to why businesses are using blogs 8. Define the term Wiki and list the points to keep in mind to be a valuable wiki contributor 9. List the Social Media Plafforms which can be usec ively in business

1. Choose the right medium, be clear, use a descriptive subject line, structure your message, include a call to action, proofread, and consider timing. 2. Business emails are formal and structured, while personal emails are casual and free-form. 3. Use secure channels, limit distribution, be cautious with attachments, educate employees, and use clear labels. 4. Real-time communication, increased collaboration, cost-effectiveness, improved productivity, and enhanced employee engagement. 5. Set clear guidelines, be mindful of tone, stay on topic, use status indicators, and limit notifications. 6. Engaging content, clear structure, visuals, SEO optimization, call to action, and regular updates. 7. Establish authority, improve SEO, engage customers, content marketing, and showcase products/services. 8. A collaborative platform for creating, editing, and sharing content. Be respectful, cite sources, stay on topic, edit for clarity, and follow guidelines. 9. LinkedIn, Facebook, Twitter, Instagram, YouTube, TikTok, Pinterest, and Snapchat.